Privacy Policy

Kensignton Financial Services (“we”, “our”, “us”) is committed to protecting the privacy and personal information of all clients who use our services. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or apply for a loan.

By using our website and services, you consent to the collection and use of your information in accordance with this policy.

Information We Collect

We may collect the following personal and financial information:

Full name
Namibian ID number
Date of birth
Residential and work address
Email address and telephone number
Employment and income information
Bank account details
Copies of identification, payslips and bank statements
Loan application and repayment history

This information is required to assess your loan application, verify your identity and comply with legal and financial regulations.

How We Use Your Information

Your information is used to:

Process and assess loan applications
Verify identity and prevent fraud
Communicate with you about your loan
Manage repayments and collections
Improve our services
Comply with Namibian laws and regulations

We will never sell your personal information to third parties.

Data Security

We use secure systems, encryption and access controls to protect your information against unauthorized access, loss or misuse. Only authorized staff are allowed to view customer data.

Sharing of Information

We may share your information with:

Credit bureaus
Banking partners
Payment processors
Regulatory authorities
Debt collection agencies (if required by law)

This is done only when necessary for legal, financial or operational purposes.

Your Rights

You have the right to:

Request access to your personal information
Request corrections to inaccurate data
Withdraw consent (where legally allowed)
Request deletion of your data (subject to legal requirements)

Requests can be sent to our support team.

Loan Agreement

Once your loan is approved, you will receive a digital loan agreement outlining:

Loan amount
Interest rate
Fees
Total repayment
Due date
Your legal obligations

The agreement becomes binding once accepted.

Responsible Lending & Risk Warning

Kensignton Financial Services promotes responsible borrowing. Loans should only be taken if you can afford to repay them on time.

Failure to repay may result in:

Additional charges
Legal action
Negative credit records

If you are experiencing financial difficulty, contact us immediately for assistance.

Contact Information

For any privacy or policy-related questions, contact:

Kensignton Financial Services

kensington financial services

is committed to secure, transparent and responsible lending in Namibia. Your data and transactions are fully protected.